Trillium’s team recognized several areas where their hiring workflow could become more efficient. Manual screening and outreach required significant time, and the repetitive nature of these tasks contributed to burnout across the team. Sense’s AI Recruiter helped ease these pressures by automating high-volume outreach and screening, enabling recruiters to shift their time toward building relationships and engaging candidates more meaningfully.
Key challenges the Trillium team faced included:
“Grace’s ability to translate communications into multiple languages has opened us up to candidates that we couldn't normally screen. We were able to screen a ton of candidates that we would have missed out on before” said Jenna Mathieu , Head of Marketing at Trillium
Trillium implemented Sense AI Recruiter, known as Grace, to transform the recruiting process by automating time-consuming and repetitive tasks while enhancing candidate engagement. Grace not only managed outreach and screening at scale but also helped Trillium overcome barriers like language, bias, and recruiter burnout. By taking on administrative and repetitive work, Grace freed recruiters to focus on building relationships and improving the candidate experience, ultimately driving efficiency and better outcomes for both candidates and clients.
"AI Recruiter is an investment in the recruiters. It's an investment in taking some of the mundane tasks off their list. It allows them better time management and more effective recruiting, and therefore more commissions. You just come in, and now you have these interests waiting for you. It's almost like hiring an assistant for every recruiter you have." said Jenna Mathieu , Head of Marketing at Trillium
Sense AI Recruiter (Grace) delivered transformative, measurable improvements across Trillium’s hiring operation. By automating high-volume screening, outreach, and follow-ups, Grace helped recruiters engage more candidates, move faster, and maintain performance. The team saw major gains in efficiency, candidate engagement, and overall hiring outcomes within just weeks.
Beyond the efficiency gains, Trillium saw several surprising advantages from implementing Grace. Staff morale improved, candidate access broadened, and recruiting became more scalable and flexible.
Grace shifted the perception of AI from a replacement to a true partner for recruiters. By handling repetitive tasks, Grace freed up recruiters’ time to focus on making strategic decisions. This allowed staff to see AI as an investment in their success rather than a threat, improving engagement, motivation, and overall job satisfaction. Recruiters were able to work more efficiently, manage their time better, and ultimately feel more rewarded for their efforts.
Looking ahead, Trillium sees many opportunities to further expand Grace’s impact across the organization. The team is exploring how AI can support compliance-driven workflows and integrate video-based interactions to deepen candidate engagement and streamline qualification steps.
Want to create phenomenal experiences for your candidates, employees, and partners? Talk to a Sense representative to understand how our automation & communication solutions can seamlessly do this for you.
